The regional sales manager is responsible for the after-sales service. The after-sales service manager of the integrated marketing department is responsible for the process and information transfer. The after-sales service personnel. The business department and the manufacturing department are responsible for coordinating and handling the after-sales service specific work.
2017-06-23
4.1 Due to the customer complaints caused by the company's product quality problems, the after-sales service management personnel fill out the “Customer Opinion Processing Form” and follow the company's established after-sales service execution procedures. The after-sales service manager should prepare the customer complaint number and register it in the “Customer Complaint Registration Tracking Form”, and ultimately be responsible for implementing the final processing results and feedback to the relevant leaders and departments.
2017-06-23
5.1 Each employee of the marketing department shall respond positively to customer complaints and be polite. The sales manager has the right to decide whether or not to accept and how to proceed. 5.2接到客戶投訴，在公司内嚴格執行流程，迅速處理，盡快解決，在第一(yī)時間答複客戶。 5.3遇有争議，按合同有關條款由專人負責協調。
2017-06-23
6.1 The after-sales service of the sales company shall be arranged by the branch manager and shall be executed by the relevant departments of the company in accordance with the prescribed procedures. The after-sales service of the external office is the responsibility of the manager of the external office. 6.2公司其它售後服務工(gōng)作，由銷售經理負責組織協調，售後服務人員(yuán)由制造部負責安排。
2017-06-23